Returns & Exchanges

At The Felt Store, we want you to be completely satisfied with your home and crafting supplies. If your purchase doesn't meet your expectations, you can return unused items in their original condition within 30 days of delivery.

Return Process

• 1.
  Initiate Your Request

  Contact our customer service team with your order number and details of the product you wish to return to receive a Return Authorization number.

• 2.
  Prepare Your Package

  Securely pack the items in their original packaging, ensuring that felt sheets or rolls are flat and protected from moisture or creasing during transit.

• 3.
  Ship the Item

  Affix the provided shipping label or use a tracked carrier of your choice to send the package back to our distribution center.

• 4.
  Receive Your Refund

  Once our warehouse inspects the returned goods, we will issue a refund to your original payment method within 5 to 10 business days.